POLICIES

At Top of the Vine Auto Repair, we strive to provide exceptional service to our customers while ensuring transparency and clarity in our policies.

Please take a moment to review our key policies below:

1. Service Guarantee:

  • We stand behind our workmanship and offer a satisfaction guarantee on all services provided. If you encounter any issues after a repair, please contact us promptly so we can address them.

2. Pricing and Estimates:

  • We believe in upfront pricing and transparency. Before starting any work, we will provide you with a detailed estimate outlining the cost of parts and labor. If additional repairs are needed, we will inform you and seek your approval before proceeding.

3. Appointment and Scheduling:

  • To serve you better, we recommend scheduling appointments in advance. Walk-in customers are welcome but may be subject to availability. We will strive to accommodate your preferred appointment time.

4. Warranty Information:

  • Many of our services come with warranties on parts and labor. Please inquire about specific warranty details related to your service when booking your appointment.

5. Payment Options:

  • We accept various payment methods including cash, credit/debit cards, and other electronic forms of payment. Payment is due upon completion of services rendered.

6. Vehicle Pick-Up and Drop-Off:

  • We offer convenient vehicle pick-up and drop-off services for certain repairs or maintenance. Please inquire about this service when scheduling your appointment.

7. Customer Communication:

  • We value open communication with our customers. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our team. We are here to assist you.

8. Privacy and Data Security:

  • Your privacy is important to us. We will never share your personal information with third parties without your consent, except as required by law.

9. Safety and Cleanliness:

  • We maintain a clean and safe environment for our customers and employees. Our technicians follow industry best practices and safety protocols to ensure your vehicle is serviced with care.

10. Customer Satisfaction:

  • Your satisfaction is our priority. If you are not completely satisfied with your experience, please let us know so we can make it right.

For any inquiries regarding our policies or services, feel free to contact us. Thank you for choosing Top of the Vine Auto Repair for your automotive needs!